Here's what our friends have to say...

Dear Len

I hope business is going well. We have a number of folk interested in visiting Sabah and have been giving them you cards.

Have you managed to get the DVD made yet? Our holiday was so special and I can cetianly recommen ABC travel.
 
I wish you and your family many good wishes for 2011.
 
Kind regards
 
Kate (Scotland)

Kate Hopkins, United Kingdom, 29 December 2010
Len,

Just a quick email to say thank you for everything. The trip turned out exactly as planned. Your staff and associates were all professional and ensured everything was ready.

Kind regards
Terry Lewis

Terry Lewis, Australia, 10 November 2010
Hi Natt,

thanks for everything, I had a great time on Mt Kinabalu with Mountain Torq.

See you next time !

Fabrice

Fabrice, Belgium, 07 November 2010
cara Michela,

hai anticipato le nostre intenzioni. Infatti ci tenevamo a farti sapere che il viaggio, tutto, ci e piaciuto molto. Immergersi nel vivo della natura e infatti per noi motivo preponderante nella scelta delle destinazioni dei nostri viaggi. Lo slow loris rimarra' nei nostri pensieri e, chissa', magari sara uno stimolo per ritornare..

Di inconvenienti neanche a parlarne; sottolineiamo la gentilezza, la premurosita' e la puntualita' di tutti i componenti degli staff coinvolti. Che dire dei posti : Abai e meraviglioso per il contatto con la natura e la serenita' che offre, bellissimo il walking notturno! Speriamo che non venga trasformato in posto troppo turistico. L'altro Lodge sul fiume non ci ha entusiasmato, non tanto per le sistemazioni o il personale, di cui siamo contentissimi, ma piuttosto perche' non offre quel contatto che sicuramente, in piccolo, Abai permette. Siamo usciti dal "recinto" per fare un giretto e purtroppo non c'e' piu' foresta. La popolazione e sorridente, serena, e gentile ma c'e solo la strada e le piantagioni di palme. Tasferimenti a ladah puntuali e precisi, guide piu' che disponibili e gentili nulla da dire se non in positivo. I 2 gg al Borneo rainforest invece avremmo voluto farli "fruttare" di piu' : posto bellissimo ,personale eccellente pero abbiamo trovato i ritmi (per le nostre abitudini) un po lenti, ci sarebbe piaciuto fare piu escursioni. Abbiamo visto piu' animali sul fiume che in foresta. Ok, l'ambiente e decisamente vastisimo e quindi anche gli avvistamenti piu difficoltosi, comunque, si potrebbe, secondo noi, dare ai partecipanti che lo desiderano piu tempo e piu opzioni di trekking per conoscere meglio l'habitat della foresta; magari anche permettendo di girare da soli.

C'e stato solo un'inconveniente : la prima sera avremmo dovuto fare il drive notturno con la ns guida. Abituati bene dalla premurosita', appunto, delle guide sul fiume, pensavamo di essere soli con la guida. Invece si trattava di un gruppo numeroso; essendo arrivati con 7 min di ritardo abbiamo amaramente scoperto che la guida era gia partita senza aspettarci e siamo rimasti mestamente al lodge.

Non c'e piu' stata la possibilita di recuperare questa attivita perche le uscite sono tassative alle 20.30 e alle 22.00 e ne puoi fare quindi solo una per sera.

Siamo stati poi come viaggiatori "fai da te" a bako park, kuching, alle bellissime cameron highland , sulla la costa est di terrengannu e infine a fraser hills.

Sicuramente ci farebbe molto piacere poter ritornare al Kinabatanfgan, al boreo rainforest, a cameron highlands, a kuching. Anche kuala lumpur ci e parsa una citta molto interessante.

Non ci e ancora accaduto di tornare in un paese che abbiamo gia visitato, perche nella scelta del viaggio diamo la priorita ad una area a noi sconosciuta, considerato pero che le localita che abbbiano dovuto "tagliare" non sono poche, forse chissa..

La prossima volta potremmo abbinare il viaggio ad un tranquillo soggiorno su una bella isola, visto che, a posteriori, forse era meglio evitare la costa est a favore di un isola come tu ci avevi giustamente consigliato.

Ma a noi piace viaggiare e vedere quanto piu e possibile e ci annoiava l'idea di stare fermi 3 gg almeno su un 'isola piccolina.

grazie di tutto e complimenti per il tuo lavoro, se ci capitera consiglieremo sicuramente abctours a chi fosse interessato a visitare la malesia.

Fabio e Laura

Fabio e Laura, Italy, 05 October 2010
CIAO MICHELA COME VA. FINALMENTE RIESCO AD TROVARE UN PO DI TEMPO PER MANDARTI ALCUNE FOTO. UN ABBRACCIO E A PRESTO DOMENICO

Domenico, Italy
Tour: Sabah, Kuala Lumpur, Perhentian, Singapore

Domenico, Italy, 18 September 2010
"Ciao carissima, eccoci tornate alla normalito. Il viaggio stato magnifico, ti invio alcune foto di elefanti e altro. Saluti e buona notte!!!!!!"

Regina Della Vedora

Regina Della Vedora, Italy, 04 September 2010
Hi Michela !

Don't bother any more about that, It is all about misunderstanding as it is the first time we do not travel on a private basis. So in my mind, a family tour automatically was a tour for the 4 of us, as usual, but I understand U can't do that in some remote places where many tourists gather during high season. I have to tell U about the rest of the trip : Tabin was good, as we had the opportunity to do a close approach of the elephants there, even if the guides were not so skilled (one was a trainee, and the other had started the job a few months ago only). But the best was kept for the end : we had a wonderful stay in Pom Pom Island, accommodation in water villas was lovely, as well as the staff (especially the diving staff, friendly and superbly experienced). We went for 3 dives and were enchanted, due to perfect weather conditions. The only sad point was that we had to leave... This is a place a would definitely recommend, and I wish it was not so far away, as we would love to go there again. U did the perfect choice for us. Please give our regards to Malindu, Allen and all those nice guides who took so good care of us.

Best regards to you,
Laurence

Laurence, France, 02 September 2010

Hi Len, i am recommending a colleague of mine (Brian Oldenburg) contacts you for a tour of Borneo, similar to mine.
many thanks to your company, my children and I had a wonderful time,

cheers,
Margaret Brand

Margaret Brand, Australia, 02 September 2010

Dear Jessica,

I'm back in Australia and back in the office today. I just wanted to say a massive thank-you to you and your team (particularly Anne) for all your help with this booking.

We had a great time in Borneo and climbing Mt Kinabalu, and we were particularly impressed by your and Anne's friendliness, organisation and flexibility with our ongoing changes to our package. The Mountain Torq experience was exhilarating and the accommodation that you recommended (J. Residence) was lovely and v. good value for the price.

Thanks so much for everything and all the best,

Kathryn and Ken

Kathryn Michie, Australia, 30 August 2010

Hi Anne,

This for the time being my last mail to you. But I cannot leave indonesia without thanking you for the splendid choice you made by offering me the Murex option. It was exactly in line with my hopes and expectations. And I do not only mean diving-wise, because that we knew to be suiting, but the atmosphere and basic style of the family managed resort was wonderfull! Of course I thanked the family for that (mentioned to them that ABC Tours brought me to them!) But I would never have come to Manado if you had not brought it up. Anne I've had a wonderfull 3 weeks (am now finalising in lombok and then via S'pore back to Holland) in partt thanks to you! I'll remember to contact you at an early stage for future adventures of mine in the future! Bye!!

Eef Wouters

Eef Wouters, Netherlands, 28 August 2010

Cara Michela…

 

Purtroppo il viaggio alle Sulawesi è terminato… Ti ringraziamo ancora per quanto fatto e per averci fatto vivere un’esperienza unica e indimenticabile.

Anche la nostra guida locale si è dimostrata molto cortese e preparata.

 

Come anticipato a Luca stiamo già immaginando possibili mete per il nostro prossimo viaggio che molto facilmente sarà ancora nel sud-est asiatico…

 

Grazie ancora di tutto

 

Take care
Mauro e Nadia, Italy

Mauro e Nadia, Italy, 28 August 2010
Hello,

Thanks for the trip, it was incredible!

Here is some pictures we took that we would like to share with you. Feel free to aks if you want a better quality... Thanks,

Vincent Vainunska

Vincent Vainunska, France, 19 August 2010
Hi Anne,

We would like to once again thank you for the wonderful experience. Although it was a short trip but all arrangement were being planned out very well. You and your team have certainly did a very good job. And of not forgetting the trouble you took in getting me the correct certificate. Million thanks to you!!!

Be assured that I will recommend ABC Tours to my friends who are interested in visiting Sabah. Keep up the good work!!!! Regards to AD as well.

Regards,
Tan Kok Hwa

Tan Kok Hwa, Malaysia, 19 August 2010

Buongiorno Michela

Ti scrivo solo ora perche sono appena tornata dalla montagna dove non avevo a disposizione internet.

Devo dire che il viaggio e stato molto interessante e organizzato perfettamente. Mi ha fatto molto piacere trovare guide ben preparate e parlanti italiano; il tour leader italiano si e dimostrato molto competente e coinvolgente.

L'itinerario e andato benissimo, mi e piaciuto molto il tour sul fiume Kinabatangan e sul lago; speravo in qualcosa di piu nella Danum Valley dove, a fronte di un viaggio lunghissimo e scarpinate interminabili, abbiamo visto pochi animali; in compenso abbiamo potuto ammirare un bel cobra che faceva il bagno nella Jacuzzi Pool dove un minuto prima nuotava mia figlia....consiglierei ai prossimi clienti di stare molto attenti.

Lankayan e esattamente come me la aspettavo: una meraviglia. Il personale e di una cortesia non comune, la camera(24), l'ultima della serie quindi piuttosto isolata, spettacolare; abbiamo ricevuto anche la visita di una tartaruga che ha deposto le uova quasi sotto il nostro bungalow...siamo scesi a vederla in pigiama!

Le strutture sono tutte di ottimo livello, in particolare le camere deluxe della Danum Valley hanno un'ottima posizione che ci ha permesso di vedere cervi e macachi stando comodamente sul terrazzino; l'unico piccolo problema che abbiamo avuto e stato il dover dimostrare che avevamo gia pagato la colazione della bambina all'hotel Equatorial sia all'andata che al ritorno. A proposito dell'Equatorial, una curiosita:la tripla Superior del 5/7 era una semplice camera doppia con l'aggiunta di una brandina, quella del 20/7 era una suite con salotto e due bagni(?!).

Ottimi anche i voli Airasia, comodi e puntuali.

Bene, penso di averti detto tutto.Un saluto (AUGURI PER IL MATRIMONIO!!!)

Susanna e famiglia, Italy

Susanna e famiglia, Italy, 18 August 2010
Dear Len

We are finally back home in NZ. I can't thank you enough for making my second ascent of Mt Kinabalu possible. The weather was perfect and the views from the summit and via ferrata were magnificent. It was a privilege to be there and I am very, very grateful.

It's a great service that you provide ... when you sit at the summit in those early hours looking at the lights in the distance of Kota Kinabalu, you can't help but feel a real sense of achievement and disbelief that in a few hours' time, you will be back at your hotel (on a soft mattress).

The via ferrata was really well run. I enjoyed the Lowes Peak section in particular. Loved the bridges and finger-biting bits!

Friends are on their way in the next few months - will give them all your details.

Keep up the great work - you are running a faultless business.

With kindest regards and thanks ... Gillian Canham

Gillian Canham, New Zealand, 13 August 2010

Dear Anne!

Thanks again for organising everything so good for us! you've done an excellent job and we really appreciate your time you spend for us!

We all in all had a fantastic time in Sabah and even though some of it was a bit expensive, it was worth every penny (or ringit) !

of course we will recomend you to our friends and family. we added some of our pictures. If you need them in full qualitity I can send them to you again in better qualitiy, no problem!

so there you go:

3D2N Danum Valley - Deluxe Package 

Coach Captain Knowledge/Responsibility: Poor / Acceptable / Good /Excellent
Tour Guide Knowledge/Responsibility: Poor / Acceptable / Good / Excellent
Accommodations: Poor / Acceptable / Good /Excellent
Itinerary Sights: Poor / Acceptable / Good /Excellent
Itinerary Schedule: Poor / Acceptable / Good /Excellent
Meals: Poor / Acceptable / Good /Excellent

2D1N Mt. Climbing Via Ferrata Low's Peak Circuit

Coach Captain Knowledge/Responsibility: Poor / Acceptable / Good /Excellent
Mountain Guide Knowledge/Responsibility: Poor / Acceptable / Good / Excellent
Accommodations: Poor / Acceptable / Good / Excellent
Itinerary Sights: Poor / Acceptable / Good /Excellent
Itinerary Schedule: Poor / Acceptable / Good /Excellent
Meals: Poor / Acceptable / Good / Excellent

5D4N Pom Pom Island Resort - Diver Package (Hexa/Beach Villa)

Coach Captain Knowledge/Responsibility: Poor / Acceptable / Good /Excellent
Divemaster Knowledge/Responsibility: Poor / Acceptable / Good /Excellent
Accommodations: Poor / Acceptable / Good /Excellent
Itinerary/Underwater Sights: Poor / Acceptable / Good /Excellent
Itinerary Schedule: Poor / Acceptable / Good /Excellent
Meals: Poor / Acceptable / Good /Excellent

Or you can summarize your experiences/comments below:

Mount kinabalu: the lunch given on the first day was a bit poor. Some bananas, nuts, bakery, chocolate etc...would have been easier to carry up and would be nicer to eat aswell. the mountain guide was very nice compared to others we heard from other travellers. But they could all profit from better knowledge of English, so communication is more easy. It was a fantastic experience with the muscle ache of our life after walking down...walking up was really the easy part :-)

Danum Valley: a great experience to be in the middle of pristine rainforest!!! the itinerary you gave us was not the same what we then experienced, but that didn't matter to us, because it was pretty similar.. We actually did more walks as stated in your itinerary and had two night activities: a night walk and a night drive. maybe it is good to tell your customers that they will be thouroughly informed there by Danum Valley staff about activities, even had a DVD show for information with the manager of the resort. it was very well organised and we could tell them our wishes, one afternoon we didin't go for a walk because we needed a rest, that was just fine. the tour guide was nice but we had the feeling that he was a bit stressed with our group, as there were also two homosexual men (obviously) and a man from Singapore who did not listen nor follow the guides explanations and rules, so he was a bit stressed :-) but still he showed us as many animals and plants as possible. we saw "king" the oldest male orang utan! he was very close and it was a breathtaking experience! (see pictures) we didn't like the logging going on just around the natinal park...maybe also inside?? the explanation for that given to us from the staff in Danum Valley was o.k. but we actually couldn't believe it in every terms... so it's a shame that it doesn't seem to be protected completely from the logging activities.

Pom Pom: an absolutely fanastic place! the staff there is great and really makes the difference! it's a beautiful island, we loved the diving! very good instructors! 3 times a day, very proffessionel and very good equipment (new: only 1 1/2 years old, very well looked after!) they made the diving very easy for us, as we didn't have to look after the equipment nor put it together or taking it from the boat, so very very comfortable! we liked that they work with WWF for the protection of turtles, also they are active in conservation work and "project aware". Also they like to teach you about marine life, about conservation etc. and I found that very very good! We actually saw many many turtles, on almost every dive! food was gorgeous too! the beach villa was very nice but we also liked the Hexa Villa (nicer bathroom, it's newer) the beach villa had a grat veranda with private beach and hammock in the palm trees, so just lovely. It would be great if they will get a sipadan permit for the future (they don't get it so far) so I think thats about it.
we hope we can help you with that.

wishing you a wonderful time!

thank you again!

cheers!

pamela and thomas, Switzerland

Pamela & Thomas, Switzerland, 10 August 2010

Hello Jessica,

after the hiking to Mount Kinabalu and the Via ferrata I am back in Singapore for a few days.

I wanted to give you some feedback, so that you know what the clients think after the trail and the summit!!

- The meeting with Anthony on Saturday 31st at the Headquarters and the registrations was made without problem

- We hat some problems to find a bus going to the Timophon gate. All buses were already gone. At the end we took a taxi.

- The way up was without problem. Anthony left me walk first and decide of the pac. We made this first ascent till the refugee in 2 hours 30 minutes.... a good time, said Anthony.

- We hat time to rest and for me do the briefing for the Via ferrata without stress. After that time to read and have a drink on the terrace.

- Dinner at 5pm, was very good. Sleeping at 8pm. I could not sleep very good, it was too warm, then too cold,....

- Stand up a 1:30am, I could have slept longer but Japanese stood at this early time!

- Way up to the summit after a good breakfast. Starting at 2:30am, arrived at 4:45am. We were too early there and had to freeze for one hour. The weather was not so good, so we did not see much of the sunrise. But for me was the climb of the mountain more important.

- Then back to the meeting point at 7am with Jon from Mountain Torq. Very nice and experimented guy. I had a lot of fun for 2 and half hours!! And Jon took all the pictures for me and of me.

- After that second breakfast at 9:45am, we started with Anthony at 10:30am the way down. I was in a tremendous form, so we went without pause an arrived a 1pm at the gate. We found a bus now without problem.

- After that collect the certification and say goodbye to Anthony.

 

I was very pleased with the tow guides, Anthony and Jon. These are very good guides.
If I conclude, the two days were very good and I am very happy. But I should find some points to make better as the world is not perfect..... wait, let me seek....

1.You should give more informations of the things we find at the refugees.

- For instance there are thick sleeping bags and the thin one inside in the Panar Laban Hut... so I took my thin sleeping bag when it was not necessary. No problem, it was a lot of weight. But imagine if somebody carries his thick sleeping back all the way up to the hut! - Another information: there is a very nice terrace at the Laban Rata Resthouse. So tell the people to bring sun creme, sunglasses,... they may forget. Ans a book would be also nice to have, if ever you arrive too early there as I did!

2.The problem of refund if the weather is bad.

If it rains during the ascent to the hut, it's not a problem. People should have the right clothes. If it rains on the summit day, the same. Right clothes and you go up. If you do not want, then you stay in the hut, but then it is my decision.

But if it rains on the summit day, the Via ferrata can not be done because of water falling on the it. And I can not stay one more night and wait for better weather on the second day. That means that the client pays a lot of money, maybe 400 RM, and then gets nothing for it because the weather is bad and because the refugees are full every day.

That is not acceptable for a client and it is different from the hiking to the summit. You should discuss with Mountain Torq and find a solution: - stay one more night and try the Via ferrata on the next day... even sleeping on the floor (I already did it). But there are complications because the hiking guide left to the headquarters. - or make like an "insurance" worth 50 RM: if the Via ferrata can not be made, the client gets part of his money back (meaning only the part of Via ferrata). I am sure that many people will apply this insurance and will not use very often.

As you see, these are minor expectations and commentaries from me. I told you I am very happy to have made the summit AND the Via ferrata and very satisfied of the work of ABC Tours.

Thanks again for your organization and time spent with the many mails! May this feedback help you too improve your business!

Bye,
Sergio Escudero

PS: I join a picture for Anthony. I hope you can mail him the picture or make a print and send it to him.

Sergio Escudero, Switzerland, 10 August 2010
Ciao Michela!

Siamo tornati, un po dimagriti, un po abbrozati e con tanti bei ricordi..

Grazie di cuore per l'appoggio e l'organizzazione, magari ci sentiamo per telefono uno di questi giorni. Saluti anche al tuo ragazzo,

Ciao
Elisa & Danilo

Elisa & Danilo, Italy, 03 August 2010

Dear Mic,

Please pardon the delay in my response, I appreciate that it is long overdue - as can sometimes happen, when we came home we had a few emergent issues to deal with and time just slipped away. My apologies.

I wanted to say first and foremost, THANK YOU for your assistance - particularly in going above and beyond in assisting us with our flight issue departing KK. There is no question that we would not have made it into Singapore in time to meet up with our friend there - and likely would have added considerable expense.

Our itinerary went off without a hitch, transitions were more or less seemless. It was one of our most enjoyable adventures in recent memory.

I will write reviews on TripAdvisor, and leave myself open for contact regarding travel in Borneo - and will gladly recommend your services to those who ask. Of course, I'll also recommend you to those that are traveling to Borneo that I meet in person. I had never met anyone who had traveled to Borneo, which was part of the appeal for me. It's a fascinating place.

Professionally speaking, unfortunately I don't see us operating a large scale Borneo trip in the near future and I'll explain. In the 8 or 9 days we spent in Borneo - I did not meet a single American traveler. Perhaps this is not the norm, but it became very clear to me that while the Europeans were in Borneo in large numbers, my hunch is that Americans must perceive it as too far, perhaps opting for the Amazon which is much closer to home. Activity-wise I think it's a great fit for our type of travel but over the past couple years with the economic turn-down, Americans seem to be traveling less and less to destinations that are further away from home - never has this been more evident than on our recent adventure. This is not something I look on as a negative as a traveler in any way - but I'm not sure we'd actually be able to fill a trip in this market. In any case, know that if I do come across an opportunity to recommend your agency - I will do so. You are also welcome to refer prospective travelers to my email if you need an endorsement.

A few random thoughts on the trip as I look back that I thought you might find helpful...

- Rasa Ria. It's a property I felt I had to check out. It's vastly over-rated, and for us was a jarring experience coming out of the jungle. My least favorite property on our entire 2 1/2 week trip. Good for British and Australians who want to lie on the beach - but in general I found the prices to be horribly gouging and the experience unauthentic.

- Kinabantagan. The Proboscis Lodge was quite good - food good, staff friendly. No real complaints. The air con (which you may recall I made a big deal about) was a huge advantage for us, we simply aren't accustomed to that kind of heat and humidity and the air con really helped. The boat excursions are unfortunately a bit repetitive, but that's the nature of the area. I can't imagine Sukau Rainforest Lodge or the other lodges in the immediate vicinity would have an advantage here.

What's interesting however is that we only saw one wild orangutan - located at least an hour up river - so my insistence to take a boat into the lodge was crucial. Something to keep in mind here, others saw elephants higher up on the river the day before us (we did not). If I were doing it over again, I would actually stay 1 night higher up on the river (maybe Abai) - and then one or two at Proboscis Lodge. My concern is that orangutans may be avoiding the well traveled areas around the lower lodges...and it sounds like you'd only ever see elephants higher up. Overall, from a wildlife experience we were saddened to see only one orangutan and 0 elephants...but we saw plenty of other stuff.

- Danum Valley. The setting of the BRL is one of the most beautiful I have ever seen. We upgraded to the "suite" - you should recommend this additional cost to each and every guest, it was very worth it - and they will thank you if they take you up on it. Wonderfully run lodge experience. Unfortunately, our large game wildlife spotting wasn't great here - and the leeches are a major distraction. But, a true nature lover like myself appreciates all types of diversity - the trees are stunning, and the various "critters" were quite fascinating. If given the choice between the 2, I'd probably opt for Kinabantagan because the wildlife is better...but the vista from our suite at BRL overlooking the river was truly breathtaking.

- Labuk Bay. This was enjoyable, but I think we'd have been fine just making time to go and see one of the feedings, rather than spending the night. No regrets though.

Well - I hope you find this all helpful. Thank you again for everythign - if I can be of assistance please let me know.

Keith

 

Keith, USA, 19 July 2010

Hi Anne and Jessica!

We're back for a week now!! The Mt Kinabaula climb and via Ferrata activity was superb! We had a little bit of rain while we were climbing but we managed to summit the majestic Mt Kinabalu!

We arrived at Pendant Hut at 230pm and took dinner at Laban Rata at 430pm. I went to bed at 630om but woke up with a pounding headache at 830pm. I took 2 paracetamol and tried to get back to sleep. By 1015pm, fortunately the headache went away!! Phew!! I've managed to acclimatise to the altitude..

 

Of course after the 'scary' episode, I proceeded to summit with no more issues! Hahaha.. Would like to share some pics with you. Thank you very much guys!!

http://picasaweb.google.com/samstef/KotaKinabalu811July2010?authkey=Gv1sRgCPeWv_u-mrG8Mg#

Regards
Michelle

Michelle Lim, Singapore, 18 July 2010

Dear Anne

We have been to pulau mantanani and are now relaxed... we enjoyed the climb to mt. kinabalu and the via ferrata very much. it was a great experience, everything worked well and our guide jack was superb!!! we liked it very much!!!

conserning the picture, we can do that when we are at home.

thank you very much for all

cheers leonie & niggi

Leonie & Niggi, Switzerland, 15 July 2010

Dear Anne,

My Friend and I had a wonderful time in Sandagan and at Turtle Island. It was a trip worth making and the service provided was excellent.

Thank you very much for the arrangements made and thank you for the excellent service provided. Everything was well planned and arranged for us with patient and wonderful guides (Aryrun and Sam). Taking their time to explain and show us things.

We were both very satisfied with the service provided by ABC Tours and SI Tours.

I will be making recommendations about the service provided by you to my friends and the Malaysian Tourism Board.

And once again a Big Thank You!

Regards
Lorinda

Lorinda, Hong Kong, 04 July 2010

Hi Anne

Thanks for your reply and we only had the one night with no power for a few hours. I was relating Papua to how heavy the rain came down on that one day - other than that the weather has been great. When we get back to Papua I will send you some of the pictures from our vacation here. So I would think you can put the following comments on your Web Page.

We have had a really good time here at the Nexus Resort. The Staff have been great, very obliging and really helpful in looking after our needs. Meals are average, but the service is good. The beach is really nice with soft clean sand and the sea is clean and warm. The only thing we have found is the Resort is expensive for dining / drinking / Spa etc and a little too far from KK. They do provide good transportation to and from the Resort but if one wants to shop it is a little inconvenient.

The golf cart situation has improved so this has been remedied. We would recommend the Nexus Resort to anyone wanting to have a nice relaxing vacation. Again thank you for your valued assistance and we will visit again. All the best

Ron / Diana

Ron & Diana Koebel, Indonesia, 26 June 2010

Dear Anne

I just came back to my home Japan today.

Thank you very much for all your help arranging Mt. Kinabalu activities and accomodations.

Low's peak and via ferrata were good experience with great guides under the nice weather.

 

We really enjoyed the mountain and are thinking of going back there someday again. but next time would be for climbing other peaks such as oyayubi peak. and I would like to stay in a local home, I mean, I want to experience homestay somewhere around the bottom of Mt. Kinabalu. Would it be possible to ask you to arrange???
Please check my FACEBOOK page as EMI SANJO. I made an album of Borneo trip.

How was your days in Mt. Kinabalu?

glad that you also climbed it!

wishing you all the best
Emi

Emi Sanjo, Japan, 14 June 2010

Hi there. Hope you are all fine. Every time we look at the photos we just don't feel like working. We want to go back there in Pom Pom and stay for a longer period of time.

Anyway to Carla please send our regards to everyone especially my dive master Andrea. Tell him I am trying to get the Sabah State government to fund a special coffee book for Pom Pom island. I have called some of my friends and they have not reverted to me. I personally do not have any contacts in E Mal.

Angela, hope you are doing well and diving regularly. I don't know when is the next opportunity for me but be rest assured if the chance arise we will appoint you to organize for us.

To all of you at POM POM have a wonderful day.

We miss you all.

Hey Carla get the owner of the resort to call us whenever he is in KL. We can share some Marketing ideas. And Andrea can make some income with his wonderful underwater pictures. They are world standard.

Azman/Mussadikh
DNA COMM Sdn Bhd

Azman/Mussadikh, Malaysia, 20 May 2010

Dear Anne,

I cannot say enough thank you for everything you have done to our group. Allow me to share this website (see below) that depicts our recent climbs in the Philippines and Malaysia. Our high school kids had a great time and I hope they learned a little about themselves during these climbs. Say "hi" to Len for us. You guys are the best!

To Life!

Gus

Gus Guerrero, USA, 18 May 2010

Dear Ann,

Just arrived in Chicago from Manila tonight.

Allow me to thank you for all the great things you did for us in KK. It would have been difficult to get out of that Air Asia snafu without your assistance. Fortunately, you were there when we needed you most. Among others, you facilitated our re-booking, obtained free accommodations for us from Air Asia and allowed us the use of your office computer and phones. Indeed, you were most generous not only with your time but also with your resources when you comped our dinner that night; that was really nice and lifted our sagging spirits.

 

Money can buy excellent service but it cannot buy the empathy and generousity that you provided. For these, we are most thankful.
Our appreciation extends to Len and everyone else in ABC Tours. Please, let them know how we feel.

Sincerely,
kerry

Kerry Pacana, Philippines, 18 May 2010

Hi Anne,

I just wanted to say thanks for organizing us on a great trip up Mt. Kinabalu. It was a stunning place and it was the highlight of our week long adventure in Malaysia. I attached a picture of my on the via ferrata to this e-mail.

One small thing- on my certificate that I climb Mt. Kinabalu, my name is spelled incorrectly. It is written as "Michael David O'Niell" instead of "Michael David O'Neill". Is it possible to have another one printed out and mailed to me with the correct spelling of my name? I hope it's possible.

Thanks again Anne!

Best,
Mike, UK

Michael David O'Niell, United Kingdom, 18 May 2010

Cara Michela,

purtroppo abbiamo finito le nostre vacanze in Borneo e in Singapore.

Ti invio il nostro feedback sui resort:

Tanjung Aru Resort Shangri-La: ottimo albergo con dei servizi soddisfacenti; il mare è brutto ma almeno c'è un telo che filtra l'acqua, così è possibile fare il bagno tranquillamente senza pensare alle meduse o altri animali. Per le famiglie con i bambini è ottimo. C'è anche il servizio di barca che porta sulle isole vicine.

Cena a buffet: per gli europei non è molto buona, cmq ci sono dei piatti squisiti.
Lankayan Island Resort: molto esclusivo per la bellezza, la tranquillità, il cibo, la pulizia, lo staff e le tartarughe che depongono le uova la sera; non c'erano nè mosquitos, nè sand flyes, nè meduse. Il mare pieno di coralli colorati e pesci. Il prezzo è caro ma vale per l'esclusività del posto. Per le famiglie con i bambini è molto buono visto che il mare è shallow.

Sepilok Nature Resort: ottima posizione, ottimo cibo e gli chalet sono puliti e semplici. Bellissimo il giardino.

Orang utan Sanctuary: abbiamo visto due oranghi solamente, si tratta più di dare un contributo per aiutare la conservazione. Il filmato che hanno fanno vedere dopo il feeding time era più impressionante.
Rainforest Discovery Center: super buono chi è disposto di fare delle belle camminate ammirando la foresta pluviale. Stanno per aprire un nuovo canopy walkway.

Ti invio qualche foto della vacanza:)))
Ho dimenticato di dirti che al Sepilok Nature Resort il nostro chalet era attaccato all' orangutan centre e sono arrivate le scimmie e un orango stava scendendo da un albero a 5 metri da noi, era fantastico!

Un caro saluto.

Judit & Giancarlo, Italy

Judit & Giancarlo, Italy, 17 May 2010

Hi Anne,

We have all returned to Singapore and everyone enjoyed the trip very much. The mountain guide, porters and driver were all very helpful. In fact we are talking about returning again to visit other places on interest in Sabah.

Thanks for your great help and being patient with all my questions. Hope to be contact with you again when we plan another visit to Sabah in future.

Take care,
Sylvia, Singapore

Sylvia Yap, Singapore, 04 May 2010

Dear Anne,

now I'm back to Germany. I would like to thank you so much for your help and I can only say your organization was EXCELLENT - EXCELLENT- EXCELLENT.

We enjoyed our trips so much and everythink was perfekt. Thanks for the great days with ABC Travel on Survivor Island and Mt. Kinabalu / Via Ferrata. Thanks also for bringing back my lost hiking sticks to the hotel.

In a couble of days I will send you some photos.

Best regards to Sabah,
Anja, Germany

Anja Kadzioch, Germany, 29 April 2010

Dear ABC Tours,

Thanks a lot for the perfect services provided, all worked out very well from picking me up at the airport till returning to the hotel - pretty satisfied with all services & especially people met ! For sure would use your services right away again as well as recommend you to other travelers as well !

The only not so nice experience (next to climbing the mountain :-) ) was the "pretty simple" breakfast at the Pendant hut. Not that fantastic with toast, toast and some more toast ... ops forgot the boiled eggs, butter & jam - but I really don't wanna complain as all the stuff has to be carried up all the 3270m, considering these efforts it's still reasonable !"

From: Horst Iblher
Nationality: German

Horst Iblher, Germany, 21 April 2010

Dear Michela,

We really enjoyed the MULU tour and have been quite happy that you arranged it, and have not rejected our boys due to their age below 12.

The trip was wonderful and Jarno and Lukas have been the first kids on the pinnacles. They made in in a very short time and have been back faster than us by 45 minutes. Even the guides have been amazed.

Wish you a nice weekend

All the best
Thomas, Kathrin, Jarno and Lukas

Dr. Thomas Hies, 17 April 2010

Hi Wendy,

Yes we have arrival safely with minimum injuries and plenty of worthwhile pain. We do enjoy the event and of course your excellence response and services. As for the photos, pls see attachment sent. As for the feedback, pls see answer in red.

Really nice knowing you and hope to see you again sometime this year. Please keep in touch and drop me mails anytime even for chit chat or anything.

Take care.

 

Coach Captain Knowledge/Responsibility: Poor / Acceptable / Good / Excellent
Mountain Guide Knowledge/Responsibility: Poor / Acceptable / Good / Excellent
Accommodations: Poor / Acceptable / Good / Excellent
Itinerary Sights: Poor / Acceptable / Good / Excellent
Itinerary Schedule: Poor / Acceptable / Good / Excellent
Meals: Poor / Acceptable / Good / Excellent

Yours truly,
Jerry Ang (your comedy customer)

Jerry Ang, 13 April 2010

Dear Len
cc. Allen

Just a status report now from Sandakan - and 2 photos of your clients!
Our trip is going very well, indeed. Allen can give you a rundown on all our sweat in Maliau. And the one attached photo, taken by ranger Lawrence, shows me removing some of that sweat - after a swim at Maliau Falls. The other is taken by Allen of Anne-Marie and me - and a whole tree of pitcher plants.

By the way, Sandakan has much more charm - for a Westerner - than Tawau. We have enjoyed this afternoon in Sandakan - including scones at the English Tea Garden.

Our transfer by Remli was very pleasant - he gave us alot of local history and nature descriptions. The pick-up by SI tours this morning was also perfect.

And by the way, you have a good man in Allen - he is the perfect host! Attentive and informing.

Probably more later.

Regards,
Stephen - and Anne-Marie

Stephen and Anne-Marie, 27 February 2010

Dear Ms. Sarah,

TQVM for the prompt reply and the hard work you have done. YOU ARE GREAT! Hoping that this mail will go to your Board of Directors. We do appreciate your fast and good service. KEEP IT UP!!!!

Warm Regards,
Datin Marie

Datin Marie Tan, Malaysia, 27 January 2010

Hi Len,

This is a delayed note to just say thank you for a fantastic trip to Borneo. We absolutely loved it!!! Everything about our trip was good, we loved the guides, they were all brilliant! Thanks also for the pressies, we loved them too!!! A close friend of mine, Margaret Brand, is planning on taking her family to Borneo this year and is very interested to communicate with you. We totally recommended your company, and I have in fact sent her a copy of our brief itinery and your contact details, We assured her you would all look after her. Thanks again for everything.

Regards,
Jude Bade-Boon

Jude Bade-Boon, 21 January 2010
We started ABCTours with a passion...
Our core value and guiding principle is to conserve and protect our natural environment. It is also our aspiration to present to all our guests our precious Borneo's gifts - nature at its pristine condition.

We believe that our great treasure-troves will be best conserved if more people see for themselves the natural wonders that make this one of the most beautiful places on earth. This is the cradle of our world's environment - the Island of Borneo.

Join us in our effort to preserve this environment that we all depend on for our very existence.

And most importantly, let us turn you into our lasting friends.

This website is dedicated to all our friends, who have been travelling with us and make us understands more about ourselves. We shall use this platform to share our friends' passion with you.

Warmest greeting from all of us at ABCTours.